Privacy Policy

Last Updated: [01/15/2024]

FIXAR LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [your website URL], use our services, or interact with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, email address, phone number, payment details, and other identifying information that you voluntarily provide when you book a service, subscribe to our communications, or contact us.

  • Phone Numbers: We may collect your phone number when you provide it through our website, booking form, or service request. This information may be used for communications related to your service, promotions, and updates.

  • Technical Information: IP address, browser type, operating system, device information, and browsing behavior on our website. This information is collected through cookies and other tracking technologies.

  • Usage Information: Information about how you interact with our website and services, including the pages viewed, links clicked, and time spent on our site.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

  • To provide, operate, and maintain our services

  • To process your service requests and payments

  • To communicate with you, including sending service updates, promotional materials, and customer support

  • To send text messages or make calls to your phone number for appointment reminders, repair updates, or special offers

  • To personalize your experience on our website

  • To improve our website, services, and customer experience

  • To comply with legal obligations and protect our legal rights

3. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party companies that perform services on our behalf, such as payment processing, customer support, marketing, and sending text messages or making calls.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

  • Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as a court order, subpoena, or government request.

  • SMS consent will not be shared with any third party and affiliates for marketing, nor will phone numbers for SMS purposes

4. Phone Numbers and Communication

We may collect and store your phone number when you provide it to us for the following purposes:

  • Service Communications: We will use your phone number to contact you regarding your service appointments, updates on repair work, and other service-related matters.

  • Promotional Communications: With your consent, we may use your phone number to send promotional offers, discounts, and other marketing messages.

  • Opting Out: If you no longer wish to receive promotional messages, you can opt out by replying "STOP" to any of our texts or contacting us directly. You will still receive messages related to your ongoing services.

  • Data Security: We implement security measures to protect your phone number and ensure it is only used for the purposes outlined in this policy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand your preferences and provide personalized content. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet or storage system can be guaranteed to be 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can request that we correct any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Limited warranty

All services provided by FIXAR include a limited 30-day labor warranty. Please note that both labor and parts charges are non-refundable.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us at:

  • Phone: (215) 240-1606, 1-844-MY-FIXAR, or (267) 351-2235

  • Email: info@myfixar.com

  • Mail: 520 Bristol Pike, Unit 59, Bensalem, PA 19020